call center monitors seniors 24 hours a day

With the HELP Call Center, caretakers and families of the elderly have peace of mind, knowing their loved one monitored 24 hours a day, in case of a medical emergency.

By using the technology provided by Medical Services of America (MSA), senior citizens can be monitored 24 hours a day for medical emergencies. With a simple one-button pendant, worn on the wrist or around the neck, seniors can get EMS in the event of any medical need. Clients report having the peace of mind that comes from knowing their loved ones are never truly alone is priceless. Medical Services of America will install a direct link on a senior's phone line to the HELP Call Center, which is monitored 24/7- no exceptions. Whatever the situation, families need never worry again that an elderly relative will be unable to reach the phone in the event of a problem. Along with the base unit, there is a waterproof pendant with a remote call button will always be within reach, because they wear it on their body.

Once the HELP medical alert system is professionally installed in the senior citizen's home, they can access medical services for a wide range of needs. The HELP Personal Medical Connection can be used as a link to other in-home medical services offered by MSA. The specialist at the HELP call center personally assess each call and if the need is not an emergency, they can offer a direct connection to the appropriate service provider for home health care, hospice care, home medical equipment, diabetic supplies, home infusion therapy, respiratory services, enteral nutrition and even non-medical home care.

Being able to live independently greatly enhances the quality of life for many senior citizens and with a convenient way to access medical help whenever it is needed, from anywhere in the home gives many seniors the ability to live alone.

Ed. O., an MSA client from Pittsburgh, PA, uses the HELP medical alert services from MSA and finds comfort in the HELP button, “I’m not able to get around real good anymore, and I like knowing I can just push a button if I fall. My daughter calls to check on me every morning and night, but I’m alone the rest of the day and night.”

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