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How 's medical alert pendants work

The HELP Personal Medical Connection is equipped with the following:

  • HELP base unit, which connects to your telephone line & telephone
  • Waterproof medical alert pendants worn around your wrist or neck
  • Backup battery for power failures
  • Automatic tests of system viability
  • Customizable medication reminders
  • Adaptable to monitor other sensors such as fall detectors
  • Two-way hands free communication
  • 24-hour access to total home healthcare services provided by Medical Services of America
When the red button on the medical alert pendant or HELP unit is pressed, the base unit receives a signal and automatically calls our Call Center. The Call Center identifies this call by unit number, and contacts you through the HELP unit. Call Center specialists then determine the appropriate response according to your needs. They can even call family member(s) or friends with the medical panic button, who they will have on file if you wish. 

at the press of a button

Our HELP Call Center is available 24 hours a day, 7 days a week, 365 days a year to respond to each call for help. Whether it’s an emergency requiring an ambulance, need for basic healthcare assistance, or just a caring ear to listen, we are here. Healthcare is our passion, and our commitment to service is unparalleled. Help--it’s who we are, it’s what we do.


Allow us. One of our trained technicians can provide proper on-site installation for medical alert services. The technician will explain all service options, ensuring that you are comfortable using the system and aware of all the HELP features and services that contribute to your peace of mind.

What’s the price of such an invaluable medical alert service?

It’s hard to put a price on peace of mind and independence. However, the HELP Personal Medical Connection is available for the approximate monthly cost of basic cable TV service and in some states, portions of its costs are covered by Medicaid. There is no multi-year service contract, and all features are included, with the exception of additional sensors (currently, the fall detector).

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